www.9278.com
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Frequently Asked Questions |
What is 9278.com?:
9278.com is an American based technology company which offers the very best in long distance services as well as smart solutions for the savvy shopper. Thanks to the support of our loyal customers 9278.com has over 1.5 million users and growing.
What is Billing History?:
Billing history serves as the customer's record for all credit card and PayPal transactions made on our website.
I am a new customer, how do I purchase prepaid phone cards on this website?:
Welcome aboard! a) Go to our Home Page, select destination country/city you want to call, b) Select the card / quantity you plan to purchase, scroll to the bottom of the page, and click ADD TO CART. c) At the Shopping Cart you may review your order, make changes, if necessary, and click PROCEED TO CHECKOUT, d) Fully read the pop-up window. You must click on Register, and completing the "Sign Up For a New Account" option. Please note that this process works the same for all of our other products.
How do I login?:
You can login by simply accessing the 9278.com home page and clicking on "My Account." Once you click on My Account you will asked to enter your user name and password. If you don't have an account you can sign up for one for free.
What if I forgot my Password?:
Don't worry. Simply select the "Forgot Password" after accessing the log in page. Our system will email you your password.
Is it necessary for my address to exactly match with the address currently on file with my credit card issuer?:
For security reasons, it is absolutely necessary that your address & telephone number match with the address & telephone number currently on file with your credit/debit card issuer. Your credit card will be charged, but no instant pins will be issued if there is a discrepancy. Discrepancy between the two addresses will lead to delay in issue of pins, which can be up to two hours during business hours. Existing customers can login from navigation bar and update their address and phone numbers before they proceed to shop.
Can I use my bank ATM/Check Card or a Debit Card to purchase from this website?:
We accept American Express, MasterCard, Visa, and Discover. We also accept all ATM/Debit/Check Cards with MasterCard or Visa logo.
Do you accept Credit/Debit Cards or ATM/Check cards issued outside of USA?:
We accept credit cards, debit cards, or ATM/checks issued in USA or Canada only. Cards issued outside of USA or Canada are not accepted for payment even though they might have been issued by a US based banks. However you can use our PayPal solution to order products from our site.
What is Pay Pal?:
9278.com accepts PayPal an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. It is the most popular way to electronically pay for your online products and services.
Does 9278.com accept checks?:
At this point 9278.com does not accept personal checks however we will in the near future.
Kindly explain 'Star Rating":
Star Rating is compiled by us and is based on customer feedback and also on our experience and understanding about the card. Star Rating gives a good idea about the quality of the phone card. Higher (max = five) the Star Rating, the better the card. You should evaluate all the four components of Star Rating before you go ahead with the purchase.
When will I get the prepaid phone card pins? Can I use them right away?:
Prepaid phone cards pins will be displayed on your monitor as well as emailed to you immediately after successful processing of your credit card. Phone card pins can be used for making calls right away, you don't have to wait. We do not snail mail prepaid phone cards. If you haven't received your Pin or product you can simply log back into your account and access your pin number and product information there.
What is the appropriate dialing format for making call with a calling card?:
Dialing Instructions - From the USA & Canada
1. At the tone, enter your PIN number
2. Follow the voice instructions.
For Domestic calls: 1 + area code + number
For International calls: 011 + country code + city code + telephone number
3. To make another call please press # #
International- From Outside the USA & Canada
1. At the tone, enter your PIN number
2. Follow the voice instructions.
To make a call please dial: [00] + [Country Code] + [City Code]
3. To make another call please press # #
How can I find the best product for me?:
9278.com offers weekly special sales and promotional offers which are featured on the home page. Our site is also very user friendly and you will find lots of different solution depending on the type of technology that is right for you. You can also contact customer support for more information.
What is the difference between local and toll-free access?:
Local access allows for you to save big on your international dialing, savings are up to 70% greater than when using toll free access numbers. 9278.com suggests that you use local access numbers rather than toll free access numbers when making a long distance call.
What information can be accessed in the My Account section?:
Our fully functional online portal allows you to review recent transactions, make changes to your account access order history. You can also make changes or update your product information.
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